Terms & Conditions and Privacy Policy
Last updated: September 2026
These Terms & Conditions apply to all services provided by Magee's Linen Hire & Commercial Laundry ("Magee's", "we", "our", or "us"). By placing an order, using our services, or accepting delivery of goods or services, the customer ("the client", "you", or "your") agrees to be bound by the following terms.
Terms & Conditions
1. Acceptance of Terms
1.1 By placing an order or using our services, the client confirms acceptance of these Terms & Conditions. 1.2 These terms apply to all services including linen hire, commercial laundry, uniform cleaning, and dry cleaning. 1.3 These terms may be displayed on our website, invoices, agreements, or other documentation.
2. Services Provided
Magee's Linen Hire & Commercial Laundry provides: linen hire services; commercial laundry services; table linen and hospitality linen services; uniform and workwear laundry or dry cleaning; and collection and delivery services. Services may be provided on a scheduled or ad-hoc basis depending on the agreement with the client.
3. Linen Hire Services
3.1 Linen provided under our linen hire service remains the property of Magee's Linen Hire & Commercial Laundry at all times. 3.2 Clients are responsible for ensuring hired linen is used appropriately and handled with reasonable care. 3.3 Linen supplied for hire is intended for normal commercial use only. It must not be used for purposes likely to cause damage including but not limited to: use with chemicals, industrial cleaning substances, dyes or paints, or excessive soiling outside normal hospitality use. 3.4 Any linen that is lost, stolen, damaged beyond normal laundering, or excessively stained may be charged to the client at the current replacement value. 3.5 Linen must only be laundered by Magee's Linen Hire & Commercial Laundry unless otherwise agreed in writing.
4. Commercial Laundry Services
4.1 We provide professional laundering of customer-owned textiles and garments. 4.2 All items are washed using commercial detergents, stain treatments, and disinfectants, typically at 60°C, unless the care label states otherwise. 4.3 While every effort is made to treat stains and soiling, we cannot guarantee the removal of any stain. 4.4 Items are cleaned in accordance with manufacturer care labels where present. 4.5 Magee's cannot accept responsibility for damage caused by: inherent weaknesses in fabric, poor garment manufacture, colour loss or dye migration, pre-existing damage, or items not suitable for commercial laundering.
5. Sorting & Identification
5.1 Clients are responsible for ensuring items sent for laundry are suitable for commercial laundering. 5.2 We are not responsible for items left inside garments such as pens, money, jewellery, or personal belongings. 5.3 We recommend clients clearly identify or label their items where required.
6. Loss or Damage
6.1 While every care is taken in processing items, Magee's liability for lost or damaged customer-owned items is limited. 6.2 Compensation for lost or damaged customer-owned goods will be limited to a maximum of 10 times the cleaning charge for that item, unless otherwise agreed. 6.3 Magee's is not responsible for: colour loss, shrinkage, fabric deterioration, damage caused by previous wear, or defects not visible prior to cleaning.
7. Linen Damage Charges
Where linen hire items are returned heavily stained, burned, torn or cut, damaged by chemicals, or missing, Magee's reserves the right to charge the client the replacement cost for the item.
8. Collection & Delivery
8.1 Collection and delivery schedules will be agreed with the client where applicable. 8.2 Magee's will make reasonable efforts to meet agreed delivery times but cannot guarantee specific times due to operational factors. 8.3 Clients must ensure items are available and ready for collection at the agreed time. 8.4 If access is unavailable or items are not ready, additional charges may apply.
9. Turnaround Times
9.1 Standard turnaround time is typically 48 hours, unless otherwise agreed. 9.2 Turnaround times may vary depending on order size, service requirements, and seasonal demand.
10. Pricing
10.1 All prices are subject to change without prior notice unless a fixed contract has been agreed. 10.2 Prices quoted may be exclusive of VAT unless otherwise stated. 10.3 Additional charges may apply for: heavily soiled items, special stain treatment, damaged linen, and out-of-schedule collections.
11. Payment Terms
11.1 Payment terms will be agreed with the client prior to service. 11.2 Unless otherwise agreed, invoices must be paid within 7–14 days of invoice date. 11.3 Magee's reserves the right to suspend services where invoices remain unpaid beyond agreed terms. 11.4 Late payments may incur additional charges or interest in accordance with The Late Payment of Commercial Debts (Interest) Act 1998.
12. No Contract Services
12.1 Where services are provided without a formal contract, either party may terminate the arrangement with reasonable notice. 12.2 Outstanding invoices must be settled before termination of service.
13. Hygiene Standards
All commercial laundry and linen hire items are processed using professional detergents, disinfectants, and commercial equipment to ensure high standards of cleanliness and hygiene. However, Magee's does not guarantee sterilisation unless specifically agreed.
14. Force Majeure
Magee's shall not be held liable for delays or failure to perform services due to circumstances beyond our control including but not limited to: equipment failure, transportation issues, extreme weather, supply shortages, or government restrictions.
15. Limitation of Liability
To the maximum extent permitted by law, Magee's total liability for any claim relating to services provided shall not exceed the value of the services supplied.
16. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
17. Amendments
Magee's reserves the right to amend these Terms & Conditions at any time. Updated versions will be made available on our website or upon request.
Privacy Policy
What Information We Collect
When you contact us or use our services, we may collect the following personal information: your name, company name, telephone number, email address, and business address. We collect this information when you submit an enquiry form, contact us by telephone or email, or enter into a service agreement with us.
How We Use Your Information
We use the information you provide to respond to your enquiries, provide and manage the services you have requested, send invoices and process payments, and contact you about your account or service. We do not sell, rent, or share your personal information with third parties for marketing purposes.
Legal Basis for Processing
We process your personal data on the basis of contractual necessity (to fulfil our service agreement with you), legitimate interests (to manage our business and communicate with customers), and legal obligation (where required by law). Where we rely on legitimate interests, we have considered and balanced any potential impact on you.
Data Retention
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Customer records are typically retained for six years following the end of a business relationship, in line with standard UK business practice.
Your Rights
Under UK data protection law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure of your data in certain circumstances, object to or restrict our processing of your data, and lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. To exercise any of these rights, please contact us using the details below.
Cookies
Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies. By continuing to use our website, you consent to the use of essential cookies as described.
Changes to This Policy
We reserve the right to update this privacy policy at any time. The current version will always be available on this page. Continued use of our services following any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about these terms or our privacy policy, please get in touch.